What We Do

As a certified Primary Care Medical Home (PCMH), our care delivery model enables our staff to care for the large majority of each patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care. Providing comprehensive care requires a team of care providers. Our PCMH teams are led a physicians and might include, the patient, nurses, medical assistants, health educators, and care coordinators.

The PCMH teams provide health care that is patient centered and focused in the whole person. One of our main goals is to gain a better understanding of each patient’s unique needs, culture, values, and preferences. We recognize that patients and families are core members of the care team. As members of the team, patients are encouraged to participate in establishing and managing care plans.

We help our patients coordinate care across all elements of the broader health care system, including specialty care, hospitals, home health care, and community services. Our referral and care coordinators strive at helping our uninsured patients to find affordable specialty care options within the community.

We are to delivering quality health care to every patient, every time. We utilize evidence-based medicine and clinical decision-support tools to guide shared decision making with patients and families. We monitor our performance to ensure that patient experiences and patient satisfaction exceeds expectations.

Our Primary Care Medical Home is Certified by the Joint Commission. The Joint Commission’s Primary Care Medical Home (PCMH) Certification focuses on care coordination, access to care, and how effectively a primary care clinician and interdisciplinary team work in partnership with the patient (and when applicable, their family).

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 The Joint Commission’s PCMH Certification is based on the Agency for Healthcare Research and Quality’s (AHRQ) definition of a medical home, which includes these core functions and attributes:   

Patient-centered care – Relationship-based care focuses on the whole person and understanding and respecting each patient’s needs, culture, values and preferences.

Comprehensive care – A team of providers (may include physicians, advanced practice nurses, physician assistants, nurses, pharmacists, nutritionists, mental health workers, social workers and others) work to meet each patient’s physical and mental health care needs, including prevention and wellness, acute care and chronic care.

Coordinated care – Care is coordinated across the broader health care system, including specialty care, hospitals, home care and the provision of community and support services. This is particularly critical during transitions between sites of care, such as when patients are discharged from the hospital.

Superb access to care – Patients have access to services with shorter waiting times for urgent needs, enhanced in-person hours, around the clock telephone or electronic access to members of the care team, and alternative methods of communication.

Systems-based approach to quality and safety – The organization uses evidence-based medicine and clinical decision support tools, engages in performance measurement and improvement, measures and responds to patient experiences and satisfaction, practices population health management, and publicly shares robust quality and safety data and improvement activities.

For more information about the Joint Commission’s Primary Care Medical Home (PCMH) Certification, please visit:

https://www.jointcommission.org/facts_about_primary_care_medical_home_certification/

 


 

Osceola Community Health Services

  • Corporate/Administrative Office - 1877 Fortune Rd., Kissimmee, FL 34744 Phone: 407-943-8600
  • Saint Cloud - 1050 Grape Ave., St. Cloud, FL 34769 Phone: 407-943-8600
  • Stadium Place - 1501-1507 Bill Beck Blvd, Kissimmee, FL 34744 Phone: 407-943-8600
  • Poinciana - 109 Doverplum Ave., Poinciana, FL 34758 Phone: 407-943-8600
  • Intercession City - 1703 Business Center Ln., Kissimmee, FL 34758 Phone: 407-943-8600
  • Fortune Road Dental - 1875 Fortune Rd., Kissimmee, FL 34744 Phone: 407-943-8600
  • Buenaventura Lakes (BVL) - 2622 Simpson Rd., Kissimmee, FL 34743 Phone: 407-943-8600
DISCLAIMER: This health center gets funding from the U.S. Department of Health and Human Services and has Federal Public Health Service (PHS) deemed status, with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

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